Return policy

Hosting is not a parcel

datadoodles sells access to shared hosting and domain services. It does not ship disks, routers, or printed manuals. A return policy for this storefront therefore describes how a hosting purchase is unwound, not how a box is posted back. The word return, on this site, means the 48-hour hosting refund. It does not mean a courier pickup.

The same clock and the same exclusions appear in the refund policy and the cancellation policy. Repeating them here is deliberate so the pages do not drift apart.

The only return window

Return the hosting purchase by asking within 48 hours of the first payment and the hosting fee is refunded in full. The account should not be required to limp on for a year because you decided on the first afternoon that you wanted a different panel. After 48 hours there is no general right to return a plan because a competitor is cheaper or because a theme was harder than you expected.

The request needs the order id and the domain, if you attached one. Use a ticket or the contact form. There is no returns counter. Email contact@datadoodles.site or use the contact form.

What cannot be returned

Domain names cannot be returned. A registry does not take a name back because the spelling was wrong. That is why the domain page shows the renewal beside the first year, and why .xyz, .online, .shop, .info and .site are labelled when the first year is a promotion.

Accounts that have sent spam, hosted malware, or broken the acceptable-use rules are not returned for a refund as a reward for the abuse. The 48-hour rule is for a change of mind or a bad fit, not for a cleanup after a mailing. A prolonged outage is a separate path and still requires the outage to be on our side.

Condition of the account

Inside the window, you do not have to restore the account to factory condition by hand. Do download anything you uploaded if you want to keep it, because a refunded account is closed rather than left as free storage. A backup you never downloaded is not something the return can reconstruct later.

If you already pointed DNS at the sample nameservers, point it back when you return the hosting. Sample nameservers are unconfirmed. A return does not include a managed DNS project at your old registrar, though the ticket desk can tell you which records matter.

Money

The returned amount is the hosting fee in INR that was charged, after any DOODLE10 reduction. It is not the monthly rate times a number of months you invent. A three-year plan returned inside 48 hours returns the term total, for example ₹1,764 on Basic, not ₹49. A plan returned on day forty returns nothing under the change-of-mind rule.

No QR code is published for you to scan, and no card form is printed on the order page. A return of money happens against a real charge, by the original route when that route still works. This page does not claim a processor.

Relation to exchange and delivery

If what you wanted was a larger plan, that is an exchange, described on the exchange page, not a return. If what you wanted was faster provisioning, read the delivery page. Returning the plan inside 48 hours is the right tool only when you do not want the service.

Delivery delays caused by DNS, by a registry, or by your old host refusing a backup are not, by themselves, a return. If the first 48 hours expire while you are still waiting on a third party, say so before the window closes if you may want the hosting fee back.

Do I need a returns authorisation number?

No. Quote the order id. There is no RMA sticker and no warehouse. A ticket subject of 'Refund within 48 hours' is enough.

Can I return one month of a yearly plan?

Not after 48 hours. The yearly plan is one product. You cannot return January and keep February at the yearly rate. Cancel renewal if you simply want it to stop at the end.

What if the panel was never opened?

Inside 48 hours it does not matter. The hosting fee is refundable whether or not you logged into DirectAdmin. After 48 hours, an unused panel is not a refund reason.

I received a phishing invoice. Can I return that?

Stop. This storefront does not email surprise QR codes. Do not pay, and do not 'return' money to a second address. Use the contact form on datadoodles.site or email contact@datadoodles.site and say what you received. The form saves the note in this browser and does not send mail by itself.

Are SSL certificates returnable?

The certificate is included with hosting. It is not a separate line. Returning the hosting inside 48 hours ends the need for it. You do not get a cash price for a certificate you were never charged.

Can a student project be returned?

Yes, on the same 48-hour hosting rule. Student hosting is the same plans with a smaller site in mind. It is not a special non-refundable class, and it is not a free tier.

What proof do you need?

The order id and the time you paid, once a real payment exists. On this frontend the confirmation is stored locally. A screenshot is wise. There is no serial number on a box.

Does a return cancel my domain?

No. Say so explicitly if someone tells you otherwise. Only the hosting line returns. The domain remains subject to the registry's expiry.

Worked examples of a return

A designer in Kochi orders Basic on the three-year term and pays ₹1,764. The next morning the panel is unfamiliar and the client wants a different host. The request lands inside 48 hours, names the order id, and asks for the hosting fee back. The return is the ₹1,764 hosting line. If a .in name was registered on the same day for ₹889, that ₹889 stays with the registry. The designer keeps the name and points it somewhere else. That split is the whole policy in one invoice.

A shop in Jaipur orders Professional yearly at ₹1,788, applies DOODLE10, and is charged ₹1,609. On the second afternoon the owner decides the theme is too much work. The return, if asked before the 48th hour, is ₹1,609, the amount charged, not ₹1,788 and not twelve times ₹149. After the 48th hour the same disappointment is a cancellation of renewal, and the year that was paid continues until it ends.

A student orders monthly Basic at ₹149, builds nothing, and writes on day six. Unused disk does not extend the window. The ₹149 stays earned because the window closed. The student can turn renewal off so the next month is not billed. The account is not a parcel that can be resealed and posted.

What a return looks like in the ticket

The useful ticket has four lines: the order id, the plan and term, the domain if one was attached, and the sentence that you want the hosting fee returned inside the window. A paragraph about a competitor's banner is not required. A photograph of a router is not required. There is no warehouse desk and no tape. If the only copy of the order is the confirmation page in this browser, copy the id before you clear site data, because this frontend has no second ledger.

If you buy late, write the request anyway and keep the timestamp. The clock is the time of the request, not the time a person happens to open it. A live desk should honour a request that was filed inside 48 hours even if the reply comes the next morning.

After the hosting line is returned

The account is closed rather than left as free storage. Download files, databases and mail before you ask, or accept that a backup you never downloaded is gone. DNS that still points at the closed account will show an empty site or an error. Point the name back to wherever you will host next. Mailboxes on the closed account stop. Tell anyone who writes to those addresses. The domain, if you kept it, still needs its own renewal on the date the registry set.

A return does not create a credit note you can spend on a VPS later. It closes the hosting line. If you change your mind again, you place a new order at the price on the card that day. DOODLE10 does not automatically reappear. A return also does not rewrite a review, a social post, or a third-party invoice you sent your own customer.

Returns and the rest of the rulebook

If the better fit is a larger plan, use the exchange page and pay the prorated difference instead of returning the whole account. If the platform itself was down for a prolonged period after the window, use the refund page's outage rule, which is narrower than a change of mind. If you only want the term to stop renewing, use the cancellation page and leave the paid term in place. Delivery delays that are really DNS or an old host refusing a backup are described on the delivery page and are not, by themselves, a return.

No courier collects a return and no QR code pays one. The contact form and contact@datadoodles.site are the channels. Prices in every example above are INR.